Q. Does my child need a car seat on a coach?
Q. Are you drivers CRB (Criminal Records Bureau) Checked?
Q. How do I reserve a coach?
Q. When is the balance due?
Q. Is there a cancellation fee?
Q. Can I amend my booking?
Q. Is the waiting time changed?
Q. Is the price guaranteed?
Q. Do I need travel insurance?

Q. Does my child need a car seat on a coach?
A. Passengers sitting in the rear of minibuses that have an unladen weight of 2,540 kg or less must wear the seat belts that are provided. It is the driver's responsibility to ensure that :

• children under 3 years of age use an appropriate child restraint if available.
• children aged between 3 and 11 years, under 1.35 metres tall use an appropriate child restraint if available, or if not available, wear the seat belt, if available.
• children aged 12 and 13 years (and younger children who are 1.35 metres or taller) use the seat belt, if available.

Passengers over the age of 14 years in smaller minibuses are legally responsible for wearing a seat belt themselves.

Rear Seats in Larger Minibuses
Passengers over the age of 14 MUST wear seat belts in the rear of larger minibuses (over 2,540 kg unladen weight). However, all passengers are strongly advised to wear seat belts or the correct child seat on all journeys.

Rear Seats in Coaches
Passengers over the age of 14 MUST wear seat belts in the rear coaches. However, all passengers are strongly advised to wear seat belts or the correct child seat on all journeys

Q. Are you drivers CRB (Criminal Records Bureau) Checked?
A. Yes, all of our drivers have undertaken an enhanced CRB check dome by Hertfordshire county council. This is done so that they can carry children and vulnerable adults. We also do our own check's on site for total peace of mind of our customers.

Q. How do I reserve a coach?
A. Bookings must be made by fax or letter. An agreed deposit (usually 25% of full charge) is required to secure the booking. This deposit should be sent to our offices, along with the details of your full requirements for the hire. You should check the details of the hire carefully and notify us immediately of any errors or changes.

Q. When is the balance due?
A. The balance for all hires is due not less than 14 days prior to the departure date. Any hires required within the 14 day period must be paid for in full at the time of booking. We accept payment by Cash, Cheque (Must be with us a MINIMUM of 7 days prior to travel, to allow time for clearance), Bankers Draft, Bank Transfer or Credit Card (This transaction may incur further charges).

Q. Is there a cancellation fee?
A. Yes. Should you need to cancel your booking you should inform us by telephone, and then follow this up in writing. Our Cancellation Charges are:

• More Than 14 days: Deposit Only*
• Less Than 14 days but more than 48 hours: 50% of Total Coach Hire*
• Less Than 48 hours: 100% of Total Hire Cost

*External suppliers costs (Sea Crossings, Guides etc) booked on your behalf may be payable in full. This price will be confirmed when you cancel.

Q. Can I amend my booking?
A. Yes. If the change is minimal we do not charge for alteration. However if the amendments change the structure of the hire, then extra charges may occur, chargeable at an applicable rate. Sm & Olympian Coaches shall deem the alteration to be minimal or no.

Q. Is the waiting time changed?
A. If the waiting time exceeds the hours of the hire, then we make charges per hour or part thereof. These charges are variable according to the hire. NOTE: Our drivers are governed by EEC Drivers Hours Regulations. Under no circumstances will these Regulations be breached.

Q. Is the price guaranteed?
A. The accepted quotation is guaranteed providing the payment schedule for the hire is adhered to and the original structure of the hire is not altered. However, we cannot guarantee the price of external suppliers services booked on your behalf, as this is beyond the control of Sm & Olympian Coaches.

Q. Do I need travel insurance?
A. You are covered travelling within our vehicle under Road Traffic Act Insurance Requirements. It is not compulsory to take out further travel insurance although we highly recommend that you do, especially when travelling outside UK. NOTE: it is your responsibility to ensure you are adequately insured and you have correct travel documents when travelling outside UK.